How can we
help?
Find answers about budgeting, spending, bills, connected accounts, subscriptions, account access, privacy, and more.
Find what you need.
Start with one of the most common Nickel & Know support topics.
Getting Started
Nickel & Know can be used with or without an account. Manual budgeting features are available without a subscription.
Learn more →Connected Accounts
Learn about supported bank connections, automatic balances and transactions, and Premium access.
Learn more →Premium Plans
Get help with Premium, Premium+, billing, subscriptions, and restoring purchases.
Learn more →Privacy & Account
Learn about your information, account access, privacy choices, and account deletion.
Learn more →
Use Nickel & Know
your way.
Nickel & Know includes free manual budgeting tools and optional Premium features for connected financial accounts.
Do I need an account to use Nickel & Know?
No. You can continue without creating an account and use Nickel & Know's manual budgeting features.
An account is required for account-based features such as supported connected financial accounts.
Is Nickel & Know free?
Yes. Manual accounts, manual spending, budgeting tools, bill management, and the Free Spending Snapshot can be used without a subscription.
How do I add an account manually?
Open the Accounts tab and use the add button to create a manual financial account. Manual accounts do not require a bank connection.
How do I track spending?
Open Spending and add purchases or expenses manually. Your manually entered activity is used for the Free Spending Snapshot.
How do I add a bill?
Open Bills and choose Add Bill. You can manually enter upcoming bills and use the Bills Before Payday view to help plan ahead.
Where can I see my financial overview?
The Today and Accounts screens provide quick views of your finances, including cash, debt, upcoming bills, and other available information.
Connect when
you're ready.
Connected financial accounts are optional Premium features. Nickel & Know can still be used with manual information without connecting a bank.
Do I have to connect my bank?
No. Bank connections are optional. Nickel & Know includes manual budgeting tools that can be used without connecting a financial institution.
What does Premium add?
Premium adds supported connected bank accounts, automatic balance and transaction updates, connected spending and income insights, recurring-payment detection, forecasts, and other Premium features.
My bank information hasn't updated yet.
Connected account information may not always update immediately. The timing of financial data can depend on the financial institution and connection availability.
Premium+ also provides access to Refresh Now for eligible linked financial data.
What is Refresh Now?
Premium+ includes the ability to request a fresh update of supported linked financial data on demand, subject to availability and the refresh limits shown in the app.
Subscription
help.
Nickel & Know offers optional auto-renewable subscriptions purchased through the App Store.
What's the difference between Free and Premium?
Free includes Nickel & Know's manual budgeting experience. Premium adds supported financial account connections and automatic financial data.
What's the difference between Premium and Premium+?
Premium+ includes the Premium feature set plus access to on-demand Refresh Now functionality for supported linked financial data.
How do I manage or cancel my subscription?
Nickel & Know subscriptions are managed through your Apple Account. You can view or cancel an active subscription from your Apple subscription settings.
Manage Apple Subscriptions →How do I restore my purchase?
Open Nickel & Know Settings and choose Restore Purchases.
Make sure you're signed in to the Apple Account that originally purchased the subscription.
I was charged but Premium isn't showing.
First try Restore Purchases from Nickel & Know Settings. If the subscription still isn't recognized, contact us and include the device you're using and a description of what you see.
Can PANfinity issue an App Store refund?
Purchases made through Apple's App Store are processed by Apple. Refund requests for those purchases are handled through Apple's purchase support process.
Apple's Purchase Support →
Your information.
Your choices.
Find privacy information, account help, and information about deleting a Nickel & Know account.
Where can I read the Privacy Policy?
The Nickel & Know Privacy Policy explains how information is handled when you use the app.
Read Privacy Policy →Where can I read the Terms of Service?
You can review the terms that apply to your use of Nickel & Know at any time.
Read Terms of Service →How do I delete my Nickel & Know account?
If you have a Nickel & Know account and want it deleted, contact PANfinity support from the email associated with your account.
Request Account Deletion →What if I only use manual budgeting?
Nickel & Know's manual budgeting experience can be used without connecting a financial institution.
Something not
working?
Check your connection
Connected-account features require an internet connection. Manual features may still be available without one.
Close and reopen Nickel & Know
Completely close the app, reopen it, and try the action again.
Check for an app update
Make sure you're using the latest version of Nickel & Know available from the App Store.
Restore purchases if needed
If a subscription isn't being recognized, open Settings and use Restore Purchases.
Contact us
If the problem continues, tell us what you were trying to do, what happened, and what device you're using.
We're here to help.
Send us a message and include as much detail as possible about what you're experiencing.
Email Nickel & Know Support